FAQs

We’ve answered some of the most common questions our customers ask. If you can’t find what you’re looking for, feel free to contact us.

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1. What products do you sell?

We specialize in high-quality barware and accessories, including pourers, stoppers, bar spoons, bar measures, bar strainers, corkscrews & openers, and electric wine openers.

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2. Do you ship internationally?

Currently, we ship across the United Arab Emirates and the United Kingdom.

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3. How long does delivery take?

• UAE & UK Standard Delivery: 3–5 business days.

• Express Delivery (where available): 1–2 business days.

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4. How can I track my order?

If tracking is available, you will receive details via your dispatch confirmation email.

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5. What is your return policy?

You may return unused items in their original packaging within 14 days of delivery. For more details, see our Return & Refund Policy.

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6. Who covers return shipping?

If the return is due to a fault or error on our part, we will cover return costs. Otherwise, customers are responsible for return shipping.

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7. Do you offer exchanges?

Yes, we offer exchanges for defective or damaged items. Please contact us with your order details.

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8. How do I contact customer support?

📧 Email: support@lushhaven.uk
📞 Phone: +971 54 335 7130

🏢 Company Name: ASAD AKBAR PORTAL CO LLC
📍 Address: 6C Street, Hor Al Anz, Dubai, United Arab Emirates

🕒 Customer Service Hours:
Monday – Friday: 9:30 AM – 5:30 PM